WHEN WILL MY ORDER SHIP?
Orders are processed within 1-7 business days and can be processed sooner! Orders are shipped out Monday-Friday through USPS. If your order is a custom order that is being specifically handmade for you terms will be discussed privately and vary depending on product availability.
IF I DO NOT PURCHASE ROUTE PROTECTION WHO IS RESPONSIBLE FOR LOST/STOLEN PACKAGES?
Unfortunately after our packages leave our facility all claims must be filed with USPS/UPS/FEDEX/DHL or whichever shipping carrier you selected if you did not purchase route insurance. Route insurance is a low costly fee that will insure your packages, if it were to be come lost or stolen in transit. If Route insurance is not selected at checkout your orders will not be insured or replaced and it would be up to you repurchase the items again.
HOW TO CARE FOR MY SOCKS?
Our best recommendation to care for your socks is to wash them in cold water with like colored items with mild detergent and dry on low. Do not wash with whites or on delicate (water sits too long)! We do apply a special bonding agent to secure the color but for optimum results this is how we suggest to care for them.
WHAT SIZE DO I ORDER?
Due to us offering different types of brands of socks please refer to the measurements in the original listing. If you are still unsure which size to pick please reach out to us via email or Instagram and we will be happy to help you choose the best size! Don't see your size available? Reach out to us we will do our best to supply it for you!
HOW WILL MY ORDER BE SHIPPED?
All orders will be shipped via USPS. Once your order has shipped a tracking number will be provided and sent to you via email. Kickin it up Socks is not responsible for any packages that are lost, stolen, or damaged during transit. If there is any issues with your product once received please email us. We will do our best to try to help you. Unfortunately we do not issue refunds for packages lost or stolen but we will try our best to assist you in the issue. Please make sure your mailing address is correct and fully complete. We are not responsible for items not received due to incorrect or incomplete shipping address. First point of contact with any lost, stolen or delayed packages should be USPS. Unfortunately once we ship it, it is out of our hands.
DO YOU OFFER LOCAL PICK UP?
Yes, we are located in Merced, California and do offer local pick up. If this is the option you prefer you will be contacted via email to arrange a designated pick up time.
DO YOU ACCEPT RETURNS?
Our customers are our #1 priority and we want to do all to make you happy! In any issue where there is a shipment error or manufacture defect please email us at firstname.lastname@example.org with pictures and your original order number so we can make things right!
If there is an issue with your order as in not happy with the color or item chosen and you’d like to return your products please see below on return policy:
- Items are accepted for return if returned in their unwashed, unworn condition + tags still attached within 10 days of delivery date. To request a return or exchange, please email email@example.com
- Once the item(s) are received and we confirm they are in unwashed, unworn condition and in the original packaging with tags, you will receive a credit from your original payment method unless store credit is requested. Credit card payments will be refunded and can take 3 to 7 business days depending on your payment method. Store credit will be issued for the original cost of the item immediately. Shipping costs associated with the order are not eligible for refund or store credit.
- We cannot hold items while a return is in transit from the buyer.
- The buyer is responsible for all associated shipping fees.
**KICKIN IT UP SOCKS TERMS AND CONDITIONS SUBJECT TO CHANGE**